Support Downloading Zip Files


How do I download and extract the zip files?
  • Windows PC: [right click on the mouse] => [choose "Save File As"]
    Mac: [click on the mouse while holding down the control button] => [coose "Download Link to Disk"]
  • [choose the destination on your hard-drive] => [click "Save"]
  • [open the .zip file] => [extract the content to your desired destination]
No software to open zip files? Problems downloading / extracting zip files?

A common problem (empty zip files, etc.) is the local firewall (hardware / software). Check the settings and allow zip files being downloadable!
Also check your browser settings (security) if you still have problems.

Surfing the site

The HOT DELUXE website is designed for compatibility with web standards ensuring maximum compatibility with current and future browsers and platforms. Where possible the website conforms to the W3C XHTML 1.1 and CSS specifications.

A modern web browser is recommended to view hotdeluxe website: older browsers offer poor support for standards and often incorrectly interpret newer CSS code. For this reason, these browsers are presented with the unstyled plain content instead.

Our recommended browsers are Mozilla Firefox and Internet Explorer.

Avoid using PROXY servers

Proxy servers bring up outdated content and they can create problems with usernames and passwords. To disable proxy servers please check your browser options.


Do not share your password with anyone else. We have implemented features that will lock out your IP and login after making your login public!

Please disable anonymizing software or do not come from anonymizing URLs. They might be considered hostile by the server's security.